Frequently Asked Questions
Expert advice on fine grooming and traditional shaving.
How long does shipping typically take?
We process most orders within 1-2 business days. Standard shipping within Canada usually takes 3-7 business days, while international orders may take 10-14 business days depending on your location.
What is your return policy for grooming products?
Due to hygiene reasons, we cannot accept returns on used grooming products, soaps, or brushes. However, unused items in their original packaging can be returned within 30 days of purchase for a full refund or exchange.
Do you offer sharpening services for straight razors?
Yes, we provide professional honing and sharpening services for straight razors. You can drop your razor off at any of our physical locations or mail it to us for expert maintenance.
Are your products cruelty-free?
We prioritize stocking brands that adhere to ethical standards. Many of our soaps and brushes are vegan and cruelty-free; please check the specific product descriptions for detailed ingredient and manufacturing information.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I get advice on which shaving kit is right for me?
Our staff are grooming experts! You can reach out via our contact form, visit us in-store, or use our online chat for a personalized consultation on selecting the best tools for your skin type and beard density.